Surevin recently picked the AMEYO solution from Drishti,to improve the overall business productivity and customer experiences.
Surevin, a call center solution, e-business solutions and custom applications provider, was looking for call center software that could cut down the frequent downtime issues and also handle their call center applications in a flexible manner.
The company after a thorough analysis finalized on AMEYO solution that empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It promises to offer consistent user experience across various communication channels including voice, e-mail, SMS, messaging, video and fax.
Built with Distributed Architecture and SOA, AMEYO is a scalable and extensible solution with development environment for faster turn-around time. The modular software integrates into business processes and applications and drives a competitive advantage.
Abhishek Gupta, director, Surevin, said, "It has been our constant endeavor to offer the best and outstanding services to our clients and cater to their needs. In our quest, to attain our business goals and gratify our esteemed customers, we were in the search of an appropriate technology which could assist us in smooth operation of our business as well as is agile and easily customizable. The open source solution, that we were using initially lacked stability and was limited in terms of customization. However, AMEYO from Drishti, offered us features that were suitable to address our business obstacles and streamline the operations. The solution is robust and stable and provided us with flexible CRM customisations."
Exclusive features such as ACD, IVR, Voice Logger, Quality Monitoring, Report and Supervision offered by Ameyo has helped Surevin to update their business process, while achieving greater customer satisfaction.
AMEYO is the flagship call center solution from Drishti designed to add value to the businesses and pave way for a structured growth.
Edited by Rich Steeves