Halifax Selects bss Customer Contact Expertise with IVR Solution for Savers Prize Draw
July 09, 2012
bss, a UK-based not-for-profit firm, that has been providing customer interaction services to the Government departments and organizations since 1975, is going to manage the multichannel registration service for the Halifax Savers Prize Draw, a first of its kind promotion for the UK’s banking industry.
To enter the contest, which runs through December 2012, the Halifax customers need to register into the series of monthly draws, which offers a range of cash prizes up to £100,000 (USD 156 020 approximately) each month. bss is using an IVR solution to support the telephone registration process, while for the online registration, the company will be hosting a secure application residing within the main Halifax online banking website.
Customers preferring to use the postal route are invited to send their registration forms to the specialist response handling centre at bss Edinburgh.bss follows a set of robust quality assurance and security policies and protocols. In addition, the company has undergone a rigorous audit by Deloitte (News - Alert).
Furthermore, the company has a proven expertise in managing all aspects of service design, development and delivery under one virtual roof. All these factors led Halifax select bss as its customer interaction partner, a press release revealed.
Bss is amongst the 1percent of UK businesses accredited with ISO 27001 and delivers customer interaction capabilities for a number of highly sensitive information services requiring secure customer data management. Its services include contact centers, fulfillment, web and mobile capabilities.
The company takes pride in the important role it played in operating and managing the 2011 Census helpline which reportedly received one million phone calls in ten weeks.
“The Halifax prize draw is a first for UK banking and we feel privileged to have been selected to provide the multi-channel customer contact capabilities for this unique scheme. We work closely with all our clients to ensure our solutions deliver the most effective results for them. It is this blend of multi-discipline expertise and high standards that give our clients the confidence to select bss expertise for their communications requirements,” Sales and Marketing Director at bss Dani Muir commented.
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Edited by Amanda Ciccatelli