A leading provider of enterprise-focused, cloud-based customer experience management solutions, Angel has been named a 2011 Market Leader by Speech Technology magazine for its leadership in IVR and contact center offerings.
Receiving a score of 4.7 out of the highest possible ranking of 5, Angel exceeded competitors in customer satisfaction in the Professional Services category. Reflecting its solid reputation among customers, Angel also outpaced its competition in terms of its affordability, earning the company a 4.0 cost score.
"We are thrilled to not only be recognized as a Market Leader by one of the industry's leading publications, but also that we received the number-one ranking in customer satisfaction," said Dave Rennyson, president of Angel. "Cost reduction still remains a top priority for enterprise companies in today's economy and more and more businesses are turning to cloud-based, on-demand services over high-cost hardware solutions to improve their bottom line. Angel's customer experience platform is completely customizable based on our customers' needs and can create an end-to-end solution that empowers them to easily manage all interactions with end-users."
According to a press release, more than 1,000 customers across the globe have taken advantage of Angel’s proprietary customer engagement technology to power customer experience, marketing and sales requirements. These solutions -- which are built on an on-demand, software-as-a-service platform and require no investment in hardware, software or human resources -- enable enterprise organizations to rapidly deploy voice, SMS, chat and business intelligence applications.
Angel will receive the coveted Market Leader Award at the forthcoming SpeechTEK show, scheduled for Aug. 8 to 10, in New York City. In addition to hearing about Angel’s customer experience platform, SpeechTEK (News - Alert) attendees will be able to learn more about its Caller First Analytics and test out an array of mobile applications at the company’s booth, No. 132.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Chris DiMarco