IVR: Angel Exec to Discuss Moving Call Centers to the Cloud in Webinar
May 12, 2011
Are your customers demanding more intelligent, responsive service? Is your budget and resource availability tightening? If not, might they be next year or so? Either way, now might be a good time to think about how you would migrate your call center operations to a cloud-based model.
That’s the subject of an upcoming Webinar being offered Tuesday, May 17, at 11 a.m. ET. The free webinar will use case study lessons to address the benefits of transitioning from an on-premise IVR platform to a SaaS (News - Alert) model, showing how a more agile, flexible and cost-effective system can help improve your customer experience, customer satisfaction and general all-around call center productivity.
The webinar will be sponsored by IVR provider Angel, whose customer, Hughes (News - Alert) Network, will give the reasons why it chose to migrate to the cloud, and will talk about some of the benefits it received. It will give attendees an understanding of the steps involved in upgrading to a hosted system, and discuss such issues as how to get up-to-the-minute, critical call center performance metrics based on true business intelligence, how to make sure reports to reflect caller satisfaction, agent quality improvements and attrition reduction and how to figure your ROI and total cost of ownership improvements.
Presenting will be Josh Abich, who leads the Corporate Sales team at Angel and is responsible for the organization’s mid-market growth and customer acquisition strategies. Prior to joining Angel, Abich held direct sales roles at Primus Telecommunications (News - Alert) and T-Mobile.
Also presenting is Sindhu Rajan, senior director of the Customer Support and Services team at Hughes, responsible for the operations, support and deployment of system solutions to address the needs of customers and supporting call centers. She has over 19 years of global enterprise IT experience in satellite communication, oil and gas, financial and retail IT sectors.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Tammy Wolf