Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy Incorporated today announced a new strategic alliance with Skype (News - Alert), the global Internet communications company.
The alliance will provide Skype users worldwide with access to Angel.com to quickly and easily create and manage speech-enabled IVR applications. For example, business owners who rely on Skype for Internet calling can now add speech-enabled automation services to manage tasks such as customer service inquiries and frequently asked questions or add communications capabilities to their existing commerce websites. Angel.com’s Site Builder toolkit also allows Skype users to create new, revenue-generating services, such as help lines for professionals with expertise in a specific topic or industry.
Angel.com has become one of Skype’s official platform partners, and Skype will promote Angel.com to users as a trusted provider of voice services and development resources.
“Skype’s recent launch of Skype for Business confirmed the growing demand for a new breed of business communications solutions,” said Michael Zirngibl, President and CEO of Angel.com. “By combining Angel.com’s on-demand IVR platform with Skype’s Internet communications software, businesses of any size will now be able to set up high-quality IVR and call center applications, without ever having to deal with a traditional telco again.”
To encourage Skype users to get started with Angel.com, the companies are currently offering a program that provides guidance and assistance throughout the application-building process. Business owners and individuals who would like to roll out a new application will receive, at no charge, access to Site Builder, dedicated support from an Angel.com representative, a new toll-free number, and promotion of approved voice services to the Skype and Angel.com user communities.
“With Angel.com as a new Skype platform partner, our users gain access to a service that makes high-end voice technology available and affordable to businesses and single users alike,” said Lenn Pryor, Developer Platform and Relations Team Manager for Skype. “Angel.com is a great fit for our rapidly growing base of business customers.”
To learn more about the program, visit http://www.angel.com/skype.