IVR Systems and Voice Apps Abound
March 30, 2012
By Juliana Kenny, TMCnet Managing Editor
Voice applications are everywhere these days – you can’t turn a street corner without hearing about Skype (News - Alert) or Siri. But did you know that interactive voice response (IVR) systems play a huge role in how businesses integrate the use of voice applications for their end-users?
Social networking is a beast, yes, but voice integration makes everything “social” about social networking that much more interesting and appealing to consumers. Users love being able to engage in voice activation software, and organizations would be wise to take note of this extensive trend and use IVR systems to build and host voice apps if possible.
Interact, Inc. provides voice application services and solutions for businesses looking to integrate voice technology into their existing apps, or create new apps. The flexibility of Interact’s solutions allows businesses of all sizes to have the option of building the apps themselves or having Interact do it for them. Interact can also host the app for the organization.
By helping organizations implement voice applications using IVR systems, Interact effectively improves businesses’ operational and customer-facing processes. Interact’s voice services include:
· Advanced VoiceXML (News - Alert)
· Supports Multiple Call Flows
· Unlimited Language Support
· Conferencing Enabled
· Unified Messaging
· Voice Portal
· Message Delivery
· Geographical Locator
· Biometric Security
· Web Server Integration
· VoIP
On the consumer side of things, some writers have issued ratings of their top 25 applications in the social networking category for voice applications including
Voxer: turns your phone into a walkie talkie
TextNow + Voice: free texting, calling and voicemail
SoundCloud: record a voice, moment or original music
Skype: call, video call and instant message
Tango Video Calls: free video and phone calls
Viber: free phone calls
ooVoo Video Chat: free video calls
HeyTell: send voice messages
Edited by Amanda Ciccatelli