IVR System: Interact's Joined Accounts Solution Improves Overall Customer Satisfaction
May 25, 2011
By Juliana Kenny
, TMCnet Managing Editor
Being able to quickly deploy and manage innovative telecom services is an imperative feature for any business to uphold in order to remain ahead of its industry, especially in the rapidly developing IVR arena. Interact, a leading provider of IVR systems and voice technology, offers a solution called Joined Accounts for the management of voice and data services in an innovative and customizable way.
Subscribers are able to “share and allocate balances among multiple members or devices under one single “Joined Account,” with the ability to assign and share units for voice, data, SMS, or any combination of services,” according to the company.
Joined Accounts includes unique features such as:
- Secure, cost-saving options for families and friends;
- The ability to add multiple members, phone numbers, or devices under one “Joined Account”;
- Benefits for frequent international travelers with simple multiple phone number management;
- Notifications sent for key account actions.
Users can enjoy simplified and easy-to-manage communications with Joined Accounts with a cost-effective alternative to keeping businesses, friends, and families connected.
Operators can also gain benefits by enjoying higher customer satisfaction, introducing unique sharing plans for customers, reducing customer care calls, and combining postpaid administrative accounts with pre-paid sub-accounts.
The administrative account holder is also able to set limits to sub-accounts, and allow personal funds and partitions to be used when account balances are expended for risk-free balance sharing and bill shock prevention.
Overall, the benefits of Interact’s Joined Account service increase customer satisfaction and trust, all the while lowering customer care and cost expenditures for operators.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Tammy Wolf