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Island Outsourcers Expands Operations into the Bahamas with New Contact Center

Island Outsourcers, a Jamaican BPO firm, recently launched a new contact center in the Bahamas that will offer advanced technology critical to meeting the demands of the outsourcing market.

“As a budding global entity with a history of growth and ambition, expansion regionally was an expected next step for Island Outsourcers [and] itel-BPO Solutions,” said Yoni Epstein, the company’s CEO.

Located on West Atlantic Drive, the new contact center will soon become a national “supermarket” for the Bahamian tourism industry. It will provide voice-based BPO (Business Process Outsourcing) services to the customers of Bahamas as well as the Caribbean country’s Tourism Department.

Earlier, the call center of the Caribbean country’s Tourism Department was based in Miami, but the arrival of Island Outsourcers prompted the government to relocate the call center to the island nation.

Prime Minister Perry Christie, who inaugurated the center, said: “This Bahamas telemarketing center is envisioned to grow into a supermarket for Bahamas tourism products.”

Currently, 65 agents are working at the facility. However, officials at Island Outsourcers have said that over the next few months, they will generate an additional 200 jobs. By the end of the year, they plan to take on 300 full-time employees.

Island Outsourcers’ hiring process is primarily focused on identifying, selecting and retaining an exceptionally driven talent base of agents, back-office workers and support staff that are passionate about care.

Since the time zone of Bahamas matches with the eastern United States, the call center agents will not have to work on night shifts.

Grand Bahamas also has several flights to major cities in North America, which will allow clients easy travel between their headquarters and workstations.

Epstein further added that a skilled workforce and cultural affinity with North America make the Bahamas the right choice for investment by outsourcing service providers.


Edited by Rory J. Thompson