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VoiceTree Technologies Introduces Robotic IVR to Connect Indian Companies

By Mandira Srivastava, TMCnet Contributor

“I’m sorry, I could not understand you, can you repeat that one more time?” This could be embarrassing to ask over and over again. As the business goes global, businesses need to communicate with customers all over the world and sometimes, businesses find it difficult to communicate with their customers due to lack of understanding foreign accent/ native language.

VoiceTree Technologies Pvt. Ltd., a cloud telephony company, has come up with another technological innovation that will enable Indian companies by lending the local accent to English IVRs and ensure smooth flow of business calls for SMEs. Considering the sync with the Indian sensibilities of the customer/client base, the company has introduced ‘Text to Speech’ conversion service that comes in Indian-accented English.

With the launch of service, business enterprises try their best to provide maximum satisfaction to its customers in handling business calls more efficiently. Many listeners often report difficulty understanding non-native accents.  So it is clear that foreign-accented English makes it difficult for the caller to understand and comprehend. The ‘Text to Speech’ conversion in Indian accents adds a human touch to the not-so-personal IVR technology.

The use of English in Indian accents helps building a better and quicker rapport with the caller thereby assisting him/her more effectively.

This service is incorporated in the IVR system of MyOperator, a cloud-based EPABX system by VoiceTree Technologies, for managing incoming calls. The customer calls, he/she will be greeted by an Indian accent that will have an instant connect with the caller.

Ankit Jain, Founder, VoiceTree Technologies Pvt. Ltd. said in a statement, “It is comforting for our customers that our TTS speaks back their names correctly, after fretting for years on American accent pronunciations. It works as a deal closer for CODAC.”

The ‘Text to Speech’ conversion in Indian accents is hassle-free and affordable feature has added a new edge to cloud telephony helping the new age SMEs to forge a stronger bond with their customer base.