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inContact Announces Second Quarter Earnings

By Brittany Walters-Bearden, TMCnet Contributor

inContact, Inc., a provider of cloud contact center software and contact center optimization tools, has announced its second quarter earnings. Their second quarter was exceptionally strong, up 46 percent from the second quarter of 2012.

Breaking down the numbers, the revenue from the software segment of the company totaled $16.2 million and the revenue from the telecom segment totaled $14.9 million. Both were up, experiencing increases of 26 percent and 12 percent, respectively.

The CEO of inContact, Paul Jarman, was, as one could expect, enthusiastic about the earnings. In a recent statement, he noted that the company had closed a “record” number of contracts—83, to be exact. Of these contracts, 54 were new customers and 29 were expansions.

Jarman said of the company’s success, “These strong bookings results have been fueled by our continued investment in demand generation marketing and sales expansion.” He added that some of their success could be attributed to the changing nature of the market, which is increasingly adopting such services. “As the cloud market becomes increasingly mainstream, we see larger and larger enterprise customers adopting the cloud, which is another driver of our extremely strong books.” Jarman described the cloud contact market as “undergoing a meaningful shift into a new phase of adoption” and cites “powerful market dynamics” at play, from which, he says, his company is benefiting.

inContact’s ability to maintain its earnings seems to be threatened, as, on August 9th, SBWire noted that the company was currently down 6.13 percent. After the company was downgraded to “Hold” from “Buy” at Benchmark Company, there were 1,386,173 shares traded. inContact has now been added to the NASDAQ Decliners Watch List.

This news came the day after the company’s announcement. Jarman seemed optimistic about the future, stating that the company has “great confidence” in their strategy and long-term growth opportunities.