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inContact Extends Presence in Healthcare and BPO Verticals

By Carolyn J Dawson, TMCnet Contributor

inContact has extended its presence across an assortment of industries. The organization aims to offer cloud offerings to these industries with an aim to resolve customer service issues that have not be successfully tackled by proprietary premise technology.

A majority of business process outsourcers, or BPOs, normally function on thin margins. These organizations can now leverage their contact center technology infrastructure to acquire customers and projects. During the last quarter of 2012, an extremely competitive process chose inContact for offering cloud ACD and IVR services to a major, multi-site BPO. The inContact offering will assist the BPO in scaling their implementation to more than one thousand seats in the future. BPOs can use inContact for scaling up the latest campaigns and customers in a swift manner. They are only required to pay for the utilized capacity each month.

The regulations mandated by Obamacare along with an extremely competitive marketplace have resulted in extensive alterations to the American healthcare background. A majority of enterprises are shifting to the cloud in order to guarantee prospective-readiness of their service approach. In the last quarter of 2012, five healthcare customers were acquired by inContact. The inContact cloud will be advantageously used by these organizations for facilitating speedy response to patient care and best-in-class competitive service across voice and other interaction channels. The inContact cloud will also assist these organizations to cross-sell and up-sell prospects as customers advantageously use their latest healthcare buying power.

In a statement, Paul Jarman, CEO, inContact said, "It's a new year and we are seeing some encouraging momentum as organizations grapple with cost-effective business growth, regulatory changes, new channels of communication and ensuring higher and high levels of customer satisfaction. As the market leader in cloud contact center solutions, it's very gratifying to see more and more organizations choosing inContact to help them address their most critical customer service issues and enable them to more effectively serve the customers of today and tomorrow."

Contact centers worldwide can generate lucrative customer experiences using inContact’s robust portfolio of cloud contact center software offerings. inContact’s offerings assist contact centers to operate more proficiently and also optimize the expenses and quality of all customer interactions.   

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