Credit Unions have teamed up with ShoreTel (News - Alert), a provider of simple unified communications systems including business phone systems, applications and mobile UC solutions, to increase productivity and customer satisfaction. The company is continuing to grow its roster of credit union customers, with hundreds of accounts of all sizes across North America.
ShoreTel offers unified communications systems that provide exceptional reliability, ease-of-use and management, and low total cost of ownership. The distributed single-image architecture at the center of the ShoreTel platform is ideal for credit unions with multiple locations, eliminating the need for disparate IT in every branch.
"With customers small and large, some serving more than 1,000 users with our technology, ShoreTel has been a trusted IP phone system and UC supplier in the credit union marketplace for many years," said David Petts, senior VP of worldwide sales at ShoreTel, in a statement. "Credit unions rely on ShoreTel because we're focused on providing choice, reducing costs and streamlining IT resources, which all lead to greater employee and member satisfaction.”
"We needed a unified communications system to ensure smooth phone operations for our east and west coast locations," said Val Ovrootsky, vice president of Alliance Credit Union.
Ovrootsky said that the company chose ShoreTel because it has the best solutions at the best price.
“Recently we added ShoreTel Contact Center and have been impressed with improved employee productivity, flexibility to easily add new resources and the ability to handle increased calls during high volume times. ShoreTel solutions are so simple to install and manage but yet very robust," said Ovrootsky.
Earlier in August, ShoreTel announced that it is continuing to meet the complex needs of the legal industry with more than 1,000 legal firm customers worldwide.
Specifically, with ShoreTel LexisNexis (News - Alert) Time Matters Integration Application, customers have automated access to client records and creation of phone records based on phone number matches, embedded “click to call” support and more.
Edited by Rachel Ramsey