The Interactive Intelligence (News
) “Outrageous Interactions
” contest is in full swing with “people’s choice” voting open to the public through Monday, Sept. 15.
With more than a decade of experience developing software to help call centers better serve customers, Interactive Intelligence knows first-hand the issues call center agents face every day. It was in this spirit that in May the company launched its “Outrageous Interactions” contest. Since then, the contest has attracted submissions from agents worldwide recounting the most bizarre, wacky and funny customer interaction stories you’ve likely ever heard. Excerpts from the top ten contest finalists include the following:
“Years ago while working as a customer service representative with a major senior citizen’s mail-order pharmacy service I was diligently placing a lengthy order for an elderly gentleman. After placing an order for another over-the-counter item, the customer asked if the item came in other flavors. When the item displayed, I was shocked. The item ordered was for 24 suppositories. The caller said, ‘The last ones went down well but tasted terrible.’”
“During the first week [on the job], I received a call from a gentleman who had a question that I wasn’t sure how to answer. So I asked if I could place him on hold while I found the answer. When I came back on the line, I said, ‘Thank you for letting me hold you.’ My face turned red and I’m sure he felt the heat on the other end of the phone. My caller replied, ‘You’re very welcome, hope it was good for you too.’”
Interactive Intelligence will award the winner of the “Outrageous Interactions” contest with a trip for two to Hawaii.
To vote on the complete list of top ten finalist story submissions, or to learn more about the Interactive Intelligence “Outrageous Interactions” contest, visit www.outrageousinteractions.com
Remember voting ends Monday September 15th.
Greg Galitzine is editorial director for TMC’s IP Communications suite of products, including TMCnet.com. To read more of Greg’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Greg Galitzine