Westwood College has completed deployment of a new IP PBX (News - Alert) system from Interactive Intelligence at eight of its campuses throughout Illinois and California, the Denver-based school said.

Westwood College selected the Interactive Intelligence system, called Vonexus (News - Alert) Enterprise Interaction Center (Vonexus EIC), to improve the student experience and streamline admissions operations, according to Andrew Hoffman, Westwood's corporate director of infrastructure and operations.

”Our campuses had been supported by multiple hardware-centric TDM and hybrid IP PBXs, which were nearing their end of life," Hoffman (News - Alert) said. "To provide a more effective and consistent student experience across our campuses we needed a standards-based, centralized architecture capable of running multi-channel applications.

”Vonexus EIC's all-software, single-platform architecture based on open standards such as SIP fit the bill perfectly by enabling us to cost-effectively add enhanced functionality across our campuses over time," Hoffman said.

Westwood College is currently using Vonexus EIC to support more than 500 employees in its admissions, financial services, and student affairs departments. Vonexus EIC provides the college with SIP-based switching, automatic call distribution, interactive voice response, unified messaging, reporting and recording.

"Already, Vonexus EIC has improved the student experience and the effectiveness of our admissions staff by properly distributing calls within our campuses and providing greater insight into our admissions activity," Hoffman said. "Vonexus EIC's Windows-based platform and single point of administration, management and reporting have also helped us improve reliability, and given us a much clearer picture into call trends across campuses."

Pending the ongoing success of its deployment, Westwood College plans to replace the rest of its existing PBX systems with Vonexus EIC across its 17 campuses located throughout California, Colorado, Georgia, Illinois, Texas and Virginia.

Time Division Multiplexing (TDM)	X
TDM divides transmission channels into time-separated channels. TDM was designed to provide each channel with a fixed amount of bandwidth. The tutorial explains more....more

Internet Protocol (IP)	X
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data in packets over the Internet. I...more

Session Initiation Protocol (SIP)	X
SIP is the real-time communication protocol for VoIP. SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification (emergency calling) and instant messaging. SIP...more

Private Branch Exchange (PBX)	X
Originally, telephone features were provided by telephone central office switching systems, often called CENTREX.�PBX systems emerged as customers wanted to have more calling features and control over...more

Unified Messaging	X
One of the more interesting applications for multi-media messaging which has been around for almost a decade but not widely used is visual voice mail. This software allows the user to see their voi...more