As a global provider of IP phones and additional IP telephony solutions, Yealink (News - Alert) is well-known throughout the IP industry for its full featured cost-effective VoIP phones; however, it is always rewarding to know that other like-minded companies in the industry stand behind what its colleagues are aiming to achieve in the market.

On that note, IP phone maker Yealink recently received official worldwide recognition by Genesys (News - Alert) for its SIP endpoint solutions. Yealink’s SIP endpoints are completely compatible with the Genesys server and this information has been made available on Genesys’ official website and datasheets.

In addition to compatibility with the two companies solutions, in the future, Yealink and Genesys plan to join together to offer a complete solution that will provide high quality service and serve as a contender in the IP communications industry.

For the past decade, Yealink has remained focused on delivering valuable IP communication endpoints to enhance the efficiency and productivity of its customers. According to the company, Yealink’s award-winning IP phone series is equipped with TI chipset technology to ensure better quality and high definition voice. Not only do Yealink VoIP phones provide the highest level of quality but they are also easy to deploy and display a broad opportunity of interoperability at affordable price points.

 “The official recognition of Yealink SIP endpoints with Genesys is of great significance for both companies now and in the future,” according to Yealink officials. “Yealink will continue to work towards more excellent user experience by closely following the most advanced trends and developing the best technology in the Unified Communication field.”

As a global provider of customer service and contact center software and services, Genesys serves more than 2,000 customers in 80 countries. With over 20 years of extensive knowledge in the customer service market, Genesys software provides more than 100 million interactions daily in contact centers and across a number of industries including banking, insurance, retail, transportation, telecommunications and utilities.  

“Cooperation with Genesys is very important to us,” said Stone Lu, vice president of Yealink, “We share the same commitment to deliver better UC products and services for our customers worldwide.” Thanks to this product compatibility, now Genesys and Yealink customers can benefit from their certification.