Cost savings are often cited as one of the main reasons to consider a hosted phone system. Particularly for SMBs, the advantages of ditching outdated legacy equipment that has grown expensive and impractical to maintain are evident. Hosted phone systems also provide a huge number of features that would be too costly implement with traditional solutions, making them a compelling option.
BroadConnect, a company specializing in hosted and cloud-based business phone systems, recently published a blog post about some of the broader benefits these types of solutions provide. For SMBs particularly, switching to a hosted offering can result in a wide range of benefits that previously may have been prohibitively expensive or too technologically complex to implement.
By using a hosted phone system, you can better stay on top of customer service and customer relationships. Since it’s cheaper and more efficient to communicate using hosted solutions, your company’s productivity will increase and you’ll be able to foster better customer service through more frequent communications.
Hosted solutions also enable the freedom to connect from any device, from anywhere, which provides major productivity enhancements. These offerings also automatically support remote workers and traveling employees, and also help your business to maintain a professional image. Customers will appreciate your ability to stay connected and responsive at all hours, no matter what the circumstances.
Hosted phone systems also offer peace of mind by backing up data so that you can offer continuous service, even in the event of a server outage. Backup data is easily accessible from any location, ensuring your business won’t lose revenues or customers in the event of a disaster or outage.
Finally, hosted services and solutions help maintain better internal communications as well as customer facing capabilities. This is important for staying connected to your own team as well as clients and partners, wherever you happen to be located.
Hosted phone systems provide all of these advantages without business customers needing to worry about storing, managing and backing up their data. The result is that they are free to focus on core business initiatives like growth and expansion, while at the same time enjoying the cost savings and productivity enhancements that come with hosted offerings.
Edited by Alisen Downey