Business phone systems are only getting more popular as we head further into the 21st century. This trend has been underscored with the recent announcement of one of the top hosted phone system providers in the industry, Fonality (News - Alert), that it has seen 232 percent growth in its services to the legal industry over the last two years. This growth is a rather obvious sign that the firm—and the technology—is gaining some serious traction in the legal market.
"Law firms must immediately build trust with clients. How they communicate is an important aspect of their ability to deliver an exceptional client experience and build a reputation for service," said David Scult, Fonality's chief executive officer in a recent statement. "Fonality's mobility, call reporting, recording and collaboration capabilities are a perfect fit for the needs of most law offices."
Fonality has been getting plenty of praise from firms in the legal field that understand that business phones are absolutely a necessity in order to have any success at all. Some clients of Fonality have even commented that other attorneys who hear about the service and what it costs are blown away by how affordable it is considering what is offered for that price.
Fonality offers up on-demand call recording, which makes taking notes much easier. This is huge for attorneys who are prepping for a big case and want to make sure they get absolutely everything their client says right. There is also a built in audio conferencing option, which means that companies don’t need to look for a second vendor just for that feature.
IP phones are becoming the only way a smart business does business, precisely because of the features the technology can offer compared to the alternative. Functions like full call detail logging are simply not something that regular old phones that companies had been using for years are able to offer up. This is why the legal services industry is realizing just how much they need this new technology and Fonality is reaping the benefits of that increased need.
Edited by Alisen Downey