Having a toll-free number gives an organization a level of professionalism and credibility that easily differentiates it from companies that don't have one. In the days of old analog phone lines, the process was unnecessarily complicated and expensive, leaving many organizations to forgo toll-free numbers altogether. Thankfully, today's hosted phone systems allow even the smallest businesses to offer toll-free numbers to their customers.
With a toll-free number in place, companies can improve customer satisfaction and provide a number that is easy to remember, which can then be used as an effective marketing tool. Telx Telecom, a VoIP service provider in South Florida, has announced a new toll-free calling service for its customers hosted with its VoIP PBX (News - Alert) services. By assigning an 800, 888, 877, 866, or 855 number, a business lets its customers know they will be able to contact the organization for free.
Studies have shown that businesses with toll-free numbers generate more calls to those organizations, which has the potential to generate increased sales and more possible streams of revenue. Having this number also widens the geographical reach of the organization by allowing customers from other states to call the company for free.
A hosted phone system that can support a toll-free number without traditional complications has clear advantages. Some of the benefits of this platform include:
- An on-demand solution that is able to scale up or down to meet the changing needs of the organization
- A managed end-to-end solution that simplifies communication
- A converged service that manages voice and data traffic on a fully redundant private network
- Mobility that allows companies to move in the event of a disaster and reestablish a connection immediately
Hosted IP PBX and VoIP technologies eliminate the need for legacy PBX and key systems by delivering better productivity, geographic flexibility, real-time disaster backup/recovery, and reduced technology risk. Using these tools, along with a toll-free number, could do wonders for a business seeking better customer service.
Edited by Alisen Downey