Businesses who employ hosted phone systems have a leading edge above the competition, many experts have agreed. Through reports, analysts have proven time and again that those who have moved towards a hosted model have decreased their telecommunication costs and increased efficiency. What has this done for the market overall?
In many ways, a hosted phone system serves as the hub of a unified communications solution. Market intelligence from TechNavio says that UC has changed the market in such a way that it is likely to expand by a compound annual growth rate of 15.85 percent between 2012 and 2016. This is due to businesses seeing the benefit of a hosted system as they ditch premise-based platforms. Traditional technology is becoming a thing of the past as Internet-based systems are taking over.
Businesses of all kinds can benefit from a hosted telephone system, as it allows them to keep communications costs down, and, what’s more, new applications are being developed all the time. We’re seeing businesses implement these changes, such as Web-enabled call centers, remote telecommuting, collaborative white boarding and even applications for personal productivity such as the unified messaging and “follow me” services, making a hosted system a multifaceted solution.
The demand for affordable, feature-rich IP phone systems will continue to increase as businesses of all sizes look to streamline communications, improve collaboration, and support mobility. A hosted phone model can meet these needs by providing cost-effective voice services that deliver collaboration and mobility features that traditional phone services cannot match.
Forward thinking companies that provide a unified communications framework through a hosted phone system will see it pay off in many ways. When your business phone service can be linked into your other communication options, ease of use increases tenfold.
Customers can be brought closer to the company through the many channels available through a unified system. Products can be developed and tested more quickly.
Unified communications technology can boost productivity and enable the company to stay on top of trends and rapidly changing business conditions.
Edited by Alisen Downey