Hosted PBX Featured Articles

With the enterprise taking a decidedly customer-centric view today, the customer experience is on center stage under the bright lights. As customers we have all had issues with something, whether it is an incorrect order or faulty product regardless of the issue we want to know that by simply placing a call the problem can be rectified—wouldn’t it be nice to call a local number?

Allow me to explain, hosted PBX (News - Alert) affords a multitude of benefits. One big one is allowing foreign clients or suppliers to reach you using a local number. A service provider like VoIPstudio for instance, offers this service, it only takes a few minutes to configure and allows for up to 50 different countries’ telephone numbers forwarded to the same phone.

This means that if your business is based in Chicago but say you have clients in Brazil they do not have to dial a U.S. exchange, instead they can call a local number—making life far easier and cheaper for customers and suppliers.

Removed from the cost savings are other perks to a hosted PBX. By creating a “local” presence, one’s business looks more legitimate in its global establishment—giving a nice boost in reputation. Cloud telephony allows for greater flexibility as well. It is easily scaled to need. For example, if your company has a project with a foreign partner for a few months, local phone numbers can be set up for the desired time period—it really is just that easy.

VoIPstudio also features dynamic presence in its PBX service. With so many international numbers it is important to keep a clear line of communication; each country carries a dedicated number for your enterprise. Dynamic presence will, based on location show the person receiving the call the caller’s local number. Confusion avoided, money saved and hopefully sale made or issue resolved.

Businesses of all sizes must leverage any opportunity in their respective markets, for startups  or SMBs a hosted PBX makes the most sense. It offers “local” presence, improves reputation and offers scalability allowing businesses to worry about business.