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As a business leader, you know you need to stay connected, but when was the last time you thought about the tools you use to do so? The last big discussion likely centered on mobile devices and whether or not you were going to incorporate Bring Your Own Device policies. It may be time to consider the benefits you could be missing internally simply because you haven’t implemented the hosted softswitch or voice over IP.

To that end, let’s take a look at some of the benefits you’re missing and why now may be the opportune time to make a change.

The Bottom Line

You know that moving your communications to the cloud offers cost benefits – it’s the benefit companies like to tout the most, driving some decision makers to question whether the application matches the hype. The hosted softswitch does leverage the pay-as-you-go model, so you’re only being billed for what you actually need. At the same time, the costs of upgrades, updates, maintenance and ongoing support are shared across the subscriber base and managed by the hosting provider, which takes significant costs off of your plate.

Needs Change

One of the most challenging things in business purchasing is selecting the solution you need and can afford today, that will also support initiatives in the future. Most companies hope for growth over time, but market conditions can put obstacles in your way that you didn’t anticipate. With the hosted softswitch, you can scale the solution according to your needs at the time. This avoids the locked in cost of in-house equipment and infrastructure that won’t easily scale according to your needs.

Call Recording Made Easy

In a number of industries, call recording is playing an important part in training, quality monitoring, information capture and more. Whether required by regulation or used as an internal tool, call recording is much easier to launch, manage and integrate in a hosted environment. The feature is again billed only according to what you actually use and storage is not limited to what your servers can support.

Security

A number of organizations have yet to implement the hosted softswitch simply due to concerns over security. While it’s tempting to believe that the optimal security you need is only available when you can control it, the reality is the hosted softswitch provider is likely much better equipped at protecting systems. The main reason is scale – the provider has access to more resources to protect a larger pool of information and connections, with redundancy built right in. Still do your due diligence in selecting the right vendor, but a proven player will bring the security, equipment and benefits you need from day one.