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Digerati Technologies, a provider of cloud communication services, is expanding its product portfolio with the addition of an enhanced U.S. voice over IP (VoIP) service. The new product increases the value proposition of its cloud-based applications such as its predictive dialer.

Digerati's cloud-based services include a fully hosted IP/PBX (News - Alert), VoIP transport, SIP trunking, data storage, and customized VoIP solutions for specialized applications. Its cloud dialer was designed to meet the needs of businesses with call center or telesales departments, and automatically initiates an outbound call, distinguishes between a live person answer and answering machine or voicemail system, then transfers “live” calls to a call center agent. The cloud-based system increases sales productivity and is ideal for Digerati’s customers seeking to boost the effectiveness of sales campaigns without having to invest in additional equipment or infrastructure.

The new product, enabled by recent upgrades to the company’s operational support system, allows businesses to reduce calling costs in the U.S. while taking advantage of Digerati’s Only in The Cloud communication services. The new routing and rating system provides the company with the ability to obtain the lowest cost route for calls in the U.S. and Canada by local exchange provider, resulting in savings for business customers without sacrificing quality while maximizing margins for Digerati.

"Our cloud dialer is sold with VoIP minutes of use, so our enhanced USA VoIP product highly complements this application,” said Arthur L. Smith, CEO, Digerati. “The combination of these two products is what we are all about, combining cloud applications with telephony services for an end-to-end solution that helps small and medium-sized businesses (SMBs) move beyond traditional telephony and into the cloud for their communication services."

The cloud telephony solution by Digerati replaces traditional systems with an easy-to-use system, provides advanced call routing services without the need for end users to handle any technical aspects of managing their telephone system, provides users with a wide variety of features such as customized greetings with IVR messages and voicemail to e-mail, and makes advanced technology and Fortune 500 features available to small businesses for a fraction of the cost.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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