Business is increasingly global. But while it is good to be considered a global firm, it is not good to act like your business is in some faraway land.
To customers and partners, a business is only as good as it is accessible. So global is good, but not if it means unreturned calls or a feeling of inaccessibility.
This is another area where hosted PBX (News - Alert) can help.
“My work takes me to Asia, Africa and other continents,” noted A & S Journeys’ Sheri Fazleabas recently in an 8x8 blog post. “The 8×8 Virtual Office system has truly given me peace of mind as far as being in touch with my clients is concerned.”
She added: “When I’m traveling, my clients do not even know that I am overseas. I can get all my calls and my auto attendant works great for the time differences between the US and wherever I may be in the world.”
One of the key advantages of a hosted PBX is the mobility it brings; workers can be in an office or on the road and they still place and receive calls through the same business phone system. But this same advantage makes even more sense for the business with a global operation.
That’s because while it is nice to take calls while out of the office, it is twice as useful when working from another country and still be able to take calls as if in the home office.
The cost savings can be great, too, because there are no roaming charges or international fees when using VoIP. All that’s needed is an Internet connection.
And a hosted PBX makes more sense than just when traveling overseas—it also allows a business to seamlessly expand overseas without having to abandon its PBX infrastructure or set up a separate, parallel phone system. One PBX covers the whole world.
“8x8 (News - Alert) is seeing growing interest from mid-market customers who are not only increasing their deployment of cloud communications and collaboration solutions in larger, distributed environments within the United States, but are also requiring a local presence internationally,” noted Debbie Jo Severin (News - Alert), chief marketing officer for 8x8.
“Recent customer comments indicate that 8×8 business VoIP customers appreciate 8x8’s constant innovation,” she added. “As Joseph Rodriguez, owner of Professional Images Photography put it: ‘I travel all over the US Canada and Mexico so having access to my phone is critical and necessary to be competitive.’”
Hosted PBX offers many benefits—especially for businesses that span international borders.
Edited by Alisen Downey