Hosted Contact Center Featured Article

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

October 22, 2008

By TMCnet Special Guest
,


Vonage (News - Alert), a leading U.S. provider of VoIP phone service, selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to 70,000 customers. With a history of subscriber growth (nearly 2.6 million lines in service), Vonage continually evaluates new ways to retain and satisfy customers. While revamping their in-house phone service, Vonage asked vendors to supply predictive dialing and outbound call center functionality to support their marketing campaigns.
 
Aimed at winning back customers, the project timeline was aggressive. Five9’s implementation team immediately engaged to deploy the virtual call center for agent operations in the U.S. and Canada. A customer success manager was dedicated to the Vonage implementation. With the Five9 Virtual Call Center backed by a commitment to customer success, Vonage executed campaigns to restore service, collect revenue, and poll for satisfaction. Read more HERE.
 

TMCnet publishes expert commentary on various telecommunications, IT, call center, CRM and other technology-related topics. Are you an expert in one of these fields, and interested in having your perspective published on a site that gets several million unique visitors each month? Get in touch.

Edited by Stefania Viscusi