Looking to maintain sustainable profitability and to participate in the ongoing growth of the airfreight market, Lufthansa Cargo, Germany's largest cargo airline, has selected Bosch Communication Center to manage operations and reorganize the structure of its service centers as part of its “Global Sales Support” project.

Under this partnership, Bosch will be responsible for the operation of Lufthansa Cargo service centers worldwide. The company is also working hard to develop a new service center platform by analyzing and optimizing customer processes as well as developing customer-specific IT tools and reporting and forecasting models.

Additionally, Bosch will assist Lufthansa Cargo's sales team in creating comprehensive sales concepts in the future.

In first phase of the project, Bosch Communication Center will take over the operation of Lufthansa’s existing global service centers. All the service centers will now be linked and share a single communication platform.

Tanja Eibich, director of sales processes and channel management and project manager for global sales support at Lufthansa Cargo, said in a statement, “Thanks to the new structure and a shared platform, we benefit from consistently high quality and uniform standards across all service centers.”

Astrid-Karoline Lamm, head of sales and key account management for travel and transportation at the Bosch Communication Center said, “Our many years of experience in Business Process Outsourcing for international customers, especially in the tourism and transportation sectors, are instrumental in the planning and implementation of this global project. This expertise was a key factor for Lufthansa Cargo when it came to choosing Bosch, As a result of the holistic approach, the existing service center platform is becoming a standardized global network that meets the demands of Lufthansa Cargo in terms of high-quality, cost-effective customer service.”

Edited by Blaise McNamee