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ShoreTel Releases ShoreTel Enterprise Contact Center 8

February 07, 2013

By Nathesh,
TMCnet Contributor

ShoreTel (News - Alert), a provider of simple unified communications platforms, claimed that its newly released ShoreTel Enterprise Contact Center 8 is available to enterprises with extended feature set that can keep customer experience brilliantly simple.

Built on the highly reliable voice capabilities of ShoreTel’s on-premise unified communications system, the ShoreTel Contact Center solution is capable of seamlessly connecting internal and external customers to the right agent at the right time. It can help enterprises bring down their total cost of ownership by integrating their contact centers with the business applications they use, such as customer relationship management (CRM), to enhance productivity.

The latest version of ShoreTel contact center is tweaked according to the demands made by multi-device, multi-channel consumers who are looking for more avenues for communications. It can help large enterprises who have invested in contact center solutions to empower their employees with tools to provide improved customer experience and also the means to generate more revenue.

The contact center solution is integrated with features like interaction reports and real-time reporting that can be leveraged by enterprises to gather greater business insight on the customer experience and after analyzing their findings, fine tune their service offerings.  

Pejman Roshan (News - Alert), vice president of product management at ShoreTel commented, “ShoreTel is being selected by more large enterprises than ever before, for which the multi-channel contact center is a key part of their evaluation for their overall communications strategy. We’re realizing the significant investments we’ve made in channel programs and certifications, and integrated innovation partner solutions to bring a sophisticated yet brilliantly simple contact center solution to market. We will continue to focus on this strategic communication segment driven by the adoption of mobile users demanding multiple ways to communicate, and in parallel evolve our solutions to incorporate more unique hybrid cloud solutions over time.”

Edited by Rich Steeves