Hosted Contact Center Featured Article

TCN Releases New Compliance and Security Tools

December 18, 2012

By Deepika Mala,
TMCnet Contributor

TCN Inc., a global provider of cloud-based virtual call center technologies recently introduced new proactive compliance and security enhancements that not only meet the clients’ needs but also offer maximum operational efficiencies.

The suite of Operational Statistics is one of the new additions that TCN has announced. The actionable dashboard allows a snapshot of ten new real-time KPI’s and also provides a comprehensive audit trail of all agent call flow in fifteen-minute increments.

With the help of this cloud-based technology, call centers are able to enjoy an edge in agent efficiency and maintain and document regulatory compliance.

TCN provides enhanced security of information through configurable Client Info Display Templates that restrict data to the minimal amount necessary for an agent to conduct a successful call.

Also, to draw increased attention to the most important information, data fields within the templates can be fully customized.

TCN’s cloud dialer technology not only helps access account information from anywhere but also allows agents to make or take calls outside the office if and when required. An IP Address Lockdown feature, provided by TCN delivers enhanced protection of sensitive information.

In a statement, Dave Bethers, TCN’s VP of sales said, "We had a customer come to us that had to have full control over when and where agents and managers accessed client data. No other cloud provider was offering this capability nor could they give an acceptable timeline for developing it. We saw the need, accepted the challenge and were able to deliver within two weeks and, here’s the best part, at no cost. Like any of the enhanced features we design and develop, this new data security tool is available immediately to all our customers free of charge.”

In related TMC (News - Alert) news, TCN has just released the first hosted dialer feature that allows clients to pause and interrupt call recording.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves