Hosted Contact Center Featured Article

Indosoft Powers Contact Center Services from TeleSpeak

December 04, 2012

By Anuradha Shukla,
TMCnet Contributor

Call center software from Indosoft (News - Alert) has been chosen to power cloud driven multi-channel contact center services from TeleSpeak.

Indosoft’s Q-Suite call center software provides a feature-rich, cost effective, contact center solution by leveraging Asterisk (News - Alert) PBX, Linux, MySQL and Apache technologies.

This powerful next generation contact center ACD can work in distributed environment within both private and public Cloud.

Q-Suite can easily scale to multiple Asterisk servers and is flexible enough to allow setting up either a partitioned multi-tenant deployment or an exclusive single tenant contact center setup that addresses the requirement of an organization.

“Q-Suite 5.7 allows managed and hosted service providers to offer advanced call center ACD, skills based routing, Queue priority, Dialer, Real-time Wallboards, Historical reporting, Web services integration, ability to theme the look and feel, Visual IVR builder and Agent Customer Interaction Script Builder, all out-of-the-box,” said Justin Traer, director of Support Services at Indosoft. “We are excited to support TeleSpeak's hosted contact center services.”

TeleSpeak provides Collaborative, PBX, Fixed Mobile Convergence (News - Alert) and Contact Center solutions for mobile and distributed businesses. Its multi-channel contact center services are ideal for inbound and outbound contact centers that want services such as Voice, Web, E-Mail, Chat and Social Media.

“At TeleSpeak, we offer enhanced Cloud based tools for inbound, outbound and office communication needs,” said Chance Myers, chief sales and marketing officer at TeleSpeak. “Our cost effective solution will effortlessly replace expensive legacy call center technologies with a powerful next generation platform with Workforce Management integration and Voice Recording analytics.”

Indosoft was in news earlier this year for making many improvements to call queue features in Q-Suite ACD. The solution now includes queue callback for abandoned calls, callback priority management and Web callback integration into skills-based routing.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves