Hosted Contact Center Featured Article
Indosoft Powers Contact Center Services from TeleSpeak
This powerful next generation contact center ACD can work in distributed environment within both private and public Cloud.
Q-Suite can easily scale to multiple Asterisk servers and is flexible enough to allow setting up either a partitioned multi-tenant deployment or an exclusive single tenant contact center setup that addresses the requirement of an organization.
“Q-Suite 5.7 allows managed and hosted service providers to offer advanced call center ACD, skills based routing, Queue priority, Dialer, Real-time Wallboards, Historical reporting, Web services integration, ability to theme the look and feel, Visual IVR builder and Agent Customer Interaction Script Builder, all out-of-the-box,” said Justin Traer, director of Support Services at Indosoft. “We are excited to support TeleSpeak's hosted contact center services.”
TeleSpeak provides Collaborative, PBX, Fixed Mobile Convergence (News - Alert) and Contact Center solutions for mobile and distributed businesses. Its multi-channel contact center services are ideal for inbound and outbound contact centers that want services such as Voice, Web, E-Mail, Chat and Social Media.
“At TeleSpeak, we offer enhanced Cloud based tools for inbound, outbound and office communication needs,” said Chance Myers, chief sales and marketing officer at TeleSpeak. “Our cost effective solution will effortlessly replace expensive legacy call center technologies with a powerful next generation platform with Workforce Management integration and Voice Recording analytics.”
Indosoft was in news earlier this year for making many improvements to call queue features in Q-Suite ACD. The solution now includes queue callback for abandoned calls, callback priority management and Web callback integration into skills-based routing.
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Edited by Rich Steeves