Hosted Contact Center Featured Article

Telax Hosted Call Center Supports ESCO Technologies' CareConnect Service

October 11, 2012

By Deepika Mala,
TMCnet Contributor

ESCO Technologies’ award-winning CareConnect service, the top communications solution for senior living communities in North America, will now receive 24 hour customer and technical support from Telax Hosted Call Center.

Established in 1999, Telax is a major player in contact center solutions. It empowers contact centers to fulfill their key purpose of keeping their customers happy. The clients of Telax get a customizable, easy-to-use hosted call center solution including: multi-channel ACD, self-service IVR, workforce management, recordings, reports, CRM integration, social media and more.

ESCO Technologies, with the help of Telax will be able to eliminate all sorts of difficulties surrounding call recording, which is considered a necessity for any contact center that deals with emergency calls, and other essential services.

“We understand how important it is to have a nurse or other health care professional available when a senior living resident needs them, which could happen at any time of day,” said Mario Perez President of Telax Hosted Call Center, in a statement. “CareConnect is a service that cannot afford downtime, and we’re a company that won’t allow downtime.”

Telax Hosted Call Center enables clients like Best Buy, Northrop Grumman, Johnson & Johnson, CI Investments, Health Canada and the GSA (News - Alert), to reduce costs and improve efficiency, so they can serve their customers in the best possible manner.

America’s #1 communications solution for senior living communities, CareConnect service saves senior living communities the huge expense of updating their communications infrastructure. It also offers their staff and residents with better services at a lower monthly rate than they are currently paying.

In related TMC (News - Alert) news, Telax Hosted Call Center has recently won a five-year contract from the State of Tennessee as part of the state’s initiative to give its agencies access to advanced call center solutions.