Hosted Contact Center Featured Article

General Services Administration Extends Contract with Telax Hosted Call Center

September 05, 2012

By Deepika Mala,
TMCnet Contributor

The U.S. General Services Administration has recently renewed its contract with Telax Hosted Call Center, a firm that delivers advanced hosted call center solutions with more functionality than traditional hardware at a fraction of the cost.

As per this announcement, Telax will provide their hosted call center solution for another year to the Chicago-based contact center, which is run by the Fleet Management Division that manages rental vehicles for the GSA (News - Alert) offices and other government agencies at the municipal, state, and federal levels.

“We are very proud to be a cloud vendor for the GSA and the U.S. government in general. Their innovation is an inspiration, and we’re happy to be a part of it,” said Telax founder and President Mario Perez, in a press release. “The public sector needs solutions that are effective and efficient while also being affordable, and the Telax Hosted Call Center solution fits that model.”

In 2011, GSA awarded Telax with IT Schedule 70, which is the most widely used acquisition vehicle in the U.S. federal government.

IT Schedule 70 allows various sectors of the government to collaborate and unify their communications systems, which eliminates the potential for incompatibility and makes implementations as simple as possible.

The U.S. government, by renewing their contract with Telax, is making an effort to continue to back their recently adopted ‘cloud-first’ policy, which will further help the government save over 5 billion dollars in 2013.

Telax boasts of many capabilities including voice, chat, email, fax, workforce management, recordings, reports, executive dashboards, remote agents, disaster recovery, screen pop integration, social media and much more. It provides its services to many government agencies at federal, state, and municipal levels.

In related TMC (News - Alert) news, Telax has released a new version of its Telax Call Center Agent, which comes with significant changes to the software, including integration with Microsoft (News - Alert) Lync and a redesign of the user interface.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves