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Why Choose a Cloud-Based Call Center?
Effectively operating a call center is a challenging prospect that requires literacy of both technology and staff management to effectively execute, or at least it did at one point. Today, cloud-based contact centers are providing a totally new way to approach this facet of your business, providing an entry point to startups that might lack experience in deploying customer service operations otherwise.
By lowering the requirements both monetarily and technically, cloud-based call centers have managed to attract startups and veterans alike. But, the reduction of cost and IT upkeep are not the only benefits of a virtual call center. Cloud-Call centers offer flexibility, scalability and speed of deployment virtually impossible with premise based alternatives.
Being totally software based, administrators will no longer need to add devices as the staff grows, agents can be added wherever there is a sufficiently connected computer. This is especially a boon during seasonal peaks when temporary agents need to be quickly added, and also enables the hiring of remote agents, creating a hiring pool to subject matter experts that may not have been available previously.
Five9 is one of the leading providers of virtual call center suites and has boasted tremendous growth over the past half decade. The company’s expansion has been fueled by the success of their deployments, and the industry’s increasing willingness to investigate cloud options for their call center.
If you’re interested in finding out more about Five9’s (News - Alert) cloud based call center solutions, this Wednesday December 14 at 1:00 PM ET, join Five9’s Marketing VP Ken Osborn and several of Five9’s customers for an informative webinar that will answer the questions, why I selected the a cloud-based contact center.
This webinar will include testimonials from two Five9 customers, Copart and United Tax, and discuss what steps they took in coming to the Five9 cloud-based as a solution for their call center needs. They’ll provide details about what challenges their businesses faced, how they evaluated a technology solution, and the success they have experienced since selecting Five9.
For any of you that are still on the fence about the prospect of incorporating a cloud-based call center in your strategy, join us this Wednesday for this informative session to learn more about the technology and challenges that this solution can help you to overcome.
For more information and to register, visit the webinars information site.
Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.
Edited by Juliana Kenny
