Hosted Contact Center Featured Article

Hosted Contact Center Solutions Provider Five9 Announces $12 Million Financing

March 13, 2008

By Stefania Viscusi,
Assignment Desk Editor

In a bid to further accelerate its sales, marketing and product development initiatives, hosted contact center solutions provider, Five9 has announced the completion of $12 million in equity funding.
 
"We are enthusiastic about putting this round of funding to work and pleased that the market continues to benefit from our high-impact call center solutions. Every day our sales and service teams deploy customer-focused solutions that deliver cost savings, increased productivity, and streamlined operations to sectors such as retail, mortgage and loan, travel and transportation, and call center outsourcers. This additional funding will enable us to continue to accelerate our sales growth," said Mike Burkland, CEO of Five9.
 
The equity funding is from investors Hummer Winblad Venture Partners, Partech International and Mosaic Venture Partners.
 
With hosted contact center solutions from Five9 companies are provided software features, services and training to get up and running in as little as 72 hours.
 
The on-demand Five9 Virtual Call Center helps companies to have a feature-rich contact center that doesn’t require hardware, software, or upfront expenses.
 
Mitchell Kertzman, Managing Director of Hummer Winblad Venture Partners and Board Member of Five9 said, "Five9 has built a large installed base of customers with its history of award-winning technology backed by superior service. The company has demonstrated high sales growth and sustained leadership in the Software as a Service (SaaS (News - Alert)) category. We look forward to continuing growth in the exciting market of on demand call centers."
 
Five9 most recently made headlines with the announcement that it joined the American Teleservices Association (ATA) as a corporate member.
 
 
 For more, check out the Hosted Contact Center channel on TMCnet.
 
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.