Hosted Contact Center Featured Article

Five9 Enhances Focus on Outsourced Contact Center Needs

March 10, 2008

By Anuradha Shukla,
TMCnet Contributor

Hosted contact center services provider Five9 has become a corporate member of the American Teleservices Association (ATA).
 
“We are pleased to welcome Five9 into our membership,” said Tim Searcy, ATA CEO. He emphasized that its companies like Five9 whose growth and recent successes serve as evidence that their industry continues to thrive. Searcy said that Five9 will certainly benefit from participation in their education and networking events."
 
Mike Burkland, CEO of Five9 said that with their deep implementation experience, and network of relationships with customers and partners, they capture business intelligence about their performance all the time. This intelligence is cycled into their portfolio of contact center solutions for outbound, inbound, and blended operations.
 
He noted that by joining the ATA, Five9 gains another window into customer needs for quality and effectiveness and another benchmark. The company looks for opportunities to enrich their collective knowledge of the industry, particularly since they pioneered the delivery of hosted contact centers.
 
By using the on-demand Five9 Virtual Call Center, companies can build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. Five9's on-demand service not only delivers cost savings but also allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers.
 
Five9 was recently picked by TelemarketingFromHome.com, an Internet resource for virtual call center topics. Under the agreement, Five9's Virtual Call Center solutions will be promoted throughout the website, and TelemarketingFromHome.com will receive a portion of the revenue generated by Five9 customers referred by the company.
 
The American Teleservices Association (ATA) is a non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Founded in 1983, the American Teleservices Association represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
 
For more, check out the Hosted Contact Center channel on TMCnet
 
 
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
 
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