Hosted Contact Center Featured Article
Five9 Virtual Call Center Software Wins 2011 TMC Labs Innovation Award
Five9 (News - Alert), a provider of cloud-based call center software, announced that TMC, an integrated media company, has named the company a recipient of a Customer Interaction Solutions magazine 2011 TMC (News - Alert) Labs Innovation Award for the latest release of the Five9 Virtual Call Center.
“Five9 has established that their virtual call center software is truly innovative and has made significant progress in the advancement of the CRM and contact center industries,” said Rich Tehrani (News - Alert), TMC CEO, in a statement. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
Products that display innovation, unique features, and significant contributions toward improving communications technology will be honored by the TMC Labs Innovation Award.
The TMC Labs Innovation Award is given to those companies demonstrating unique contributions to the industry. The highlights of the TMC Labs 2011 Innovation Award will be published in the September and October 2011 issues of the Customer Interaction Solutions magazine.
“Five9 is dedicated to delivering the leading technology for contact centers today, and continuously innovating our cloud-based technology as business challenges evolve,” said Ken Osborn, vice president of Marketing for Five9.
“We are proud to receive such prestigious recognition from TMC, based on the significant value we provide to over 1,400 customers today – improved agent productivity, and greater operational and financial flexibility in the management of their contact centers,” Osborn added.
Five9 Virtual Call Center and Predictive Dialer serve customers in five continents. Customers benefit from Five9’s robust functionality that provides the best technology, improves agent productivity, and delivers business flexibility, company officials said.
Recently, Inc. magazine named Five9 to its fifth annual Inc. 5000 list, ranking the company 158th in the software industry. The Inc. 5000 list is an exclusive ranking of the fastest-growing private companies in the U.S. Five9 joins companies such as LinkedIn, Internet radio company Pandora (News - Alert), and television maker Vizio, featured on this year’s Inc. 5000 list.
To find out more about Five9, visit the company at ITEXPO West 2011. Happening now in Austin, TX, ITEXPO is the world’s premier IP communications event. David Van Everen (News - Alert), VP of product management at Five9, is speaking during “What’s Really Driving the Hosted Customer Care Trend?.” Don’t wait. Register now.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jennifer Russell