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On-Demand Call Center Vendor Five9 Discusses Service Offerings

February 25, 2011

By David Sims,
TMCnet Contributing Editor

Recently on-demand call center vendor Five9 (News - Alert) posted a helpful presentation introducing people to the company. Based in Pleasanton, California, the company claims over a thousand clients and “tens of thousands” of agents handling calls.

Company officials emphasize the simplicity of their pricing model -- “as easy as 1-2-3,” they say: A monthly license fee, a long-distance fee based on usage, and a one-time implementation fee, “for our expert team to get you up and running as fast as you require, even if you need it by tomorrow.”

They offer products to run sales, support and marketing operations, including predictive dialing, CRM integrations, reporting, agent scripting, voice recording, quality monitoring, IVR, speech recognition, voice message broadcasting, workflow management and others.

“For an outbound call center, our predictive dialer, agent scripting and call recording will keep your agents productive and increase your sales revenues,” company officials say.

In January TMC’s (News - Alert) Rajani Baburajan wrote that Five9 announced it has raised $8.6 million in equity funding led by Adams Street Partners. Existing investors Hummer Winblad (News - Alert) Venture Capital and Partech International also participated in the round.

With the new capital, the total funding offered for Five9 during the three-year period becomes $37 million. During this period, Five9 has tripled its revenue and customer base. The new capital will be used to further accelerate the company’s growth, according to company officials.

Five9 revolutionizes call centers with its cloud-based call center software solutions. With this software, the company solves an otherwise difficult problem of handling extremely high volumes of real-time telephone conversations in the cloud, for mission-critical business applications.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Chris DiMarco