Hosted Contact Center Feature Articles
Medical and financial receivables company, USCB, is using Five9 Virtual Call Center to provide patient credit services for premier hospitals throughout California.
5/7/2008
The consulting and research firm found that the projected slowdown in the U.S. economy will be a key stimulus for the adoption of hosted contact center solutions. Companies are compelled to reduce capital investments over the next few years as the impact of the economy is widespread, yet customer service is taking on even more importance.
4/23/2008
Hosted contact center solutions provider Five9 recently made headlines for providing the American Ramp Company (ARC) with a virtual call center to accelerate sales and enhance customer service. ARC, a skatepark design and implementation company was able to realize optimal efficiency and productivity with the Five9 solution
4/15/2008
Skateboards and call centers are not usually two things mentioned within the same sentence. After all, what does one have to do with the other? For the American Ramp Company (ARC), a premier call center provider is exactly what was needed for this skatepark design and implementation company to realize optimal efficiency and productivity.
4/7/2008
The flexibility of hosted contact center software can not only speed time to market, it can also provide significant cost savings. What's more, even when fully implemented, making changes to accommodate market demands can be accomplished quickly and easily.
3/28/2008
In a bid to further accelerate its sales, marketing and product development initiatives, hosted contact center solutions provider, Five9 has announced the completion of $12 million in equity funding.
3/13/2008
Hosted contact center services provider Five9 has become a corporate member of the American Teleservices Association (ATA).
3/10/2008
There are many myths in the contact center industry. Some of these myths center around the hosted contact center solution. Unfortunately, these myths have caused some organizations to shy away from the hosted contact center model, despite the benefits that such a platform can deliver.
2/27/2008
As organizations throughout the world are recognizing the importance of customer service to their overall corporate strategy, many are investigating ways to implement effective contact center operations.
2/26/2008
In a move focused on further promoting their Virtual Call Center solutions, Five9 has been chosen by TelemarketingFromHome.com, a Internet resource for virtual call center topics.
2/19/2008
Companies of all sizes can benefit from the implementation of contact center operations, either on-site or as a hosted platform. As companies operating in the small- and medium-sized business (SMB) sector continue to increase, the demand for hosted contact centers also continues to increase.
2/14/2008
1/30/2008
Hosted contact center software provider Five9 Inc. has reportedly launched a new referral program which allows Five9 customers and partners to provide sales referrals and share in the license fees generated by those referrals.
1/28/2008
Hosted contact center solutions are increasing in importance as the industry makes a switch from premise-based technology to solutions provided over the Internet. With hosted contact center software, contact centers of all sizes are benefiting from lower infrastructure maintenance and more flexible agent staffing, among other benefits.
1/14/2008
In a bid to expand the reach of their products, hosted contact center solutions provider, Five9, has announced a partnership with NovaTel, Ltd, a U.S.-based provider of international long distance services to domestic and international call centers.
1/11/2008
NovaTel and Five9 have entered a joint marketing agreement for NovaTel to resell the Five9 Virtual Call Center in the United States, the Philippines, India, and Latin America.
1/11/2008
Hosted contact center software solutions are not a new concept in the industry. Traditionally, however, these solutions were viewed as the option for smaller contact centers that needed specific functionality but lacked the financial power to implement a premise-based solution.
12/18/2007
Throughout traditional contact center operations, there have been arguments both for and against the hosted contact center. Historically, the hosted contact center platform suited only those smaller organizations that required minimal functionality as larger companies opted to keep complicated and customized systems in-house.
12/14/2007
Although they may not know the industry term for it, consumers throughout the global economy are increasingly embracing VoIP. Voice over Internet Protocol is becoming widely accepted and available as a communication venue of choice in both business and consumer use.
12/14/2007
The hosted contact center model has become an increasingly important consideration for enterprises worldwide as it offers cost-effective access to the technology needed to meet today's demands for improved productivity levels and reduced costs.
12/12/2007
12/11/2007
The small to medium sized business (SMB) market holds huge growth potential for IP contact center software vendors. The vast majority of businesses fit into this category, and in recent years the SMB market has seen faster and stronger year-over-year growth than either the enterprise or home business (SOHO) markets. In fact, most IP contact center software makers now view the SMB market as the primary driver of their future growth.
11/13/2007
Five9, a provider of on-demand call center solutions, has announced that it has become a partner of NetSuite's SuiteFlex Developer Program. With its innovative Five9 Virtual Call Center, Five9 has extended NetSuite's One System Architecture with new capabilities to meet the needs of call centers for small and medium-sized businesses.
10/25/2007
On-demand call center solutions provider Five9 announced that Stewart Staffing Solutions has deployed the Five9 Virtual Call Center to help grow its new call center to 70 at-home agents in less than a year.
9/25/2007
Hosted contact center solutions provider Five9 Inc. is reportedly sponsoring a recently released report from market research company Aberdeen titled "Contact Center on Demand: Right Price - Right Results."
9/11/2007
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