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Early Christmas: Sprint to Open New Customer Center

By TMCnet Staff

While quite a few of the problems that came about after the world’s economy almost collapsed in 2008 have been solved, the economy itself is not quite back to where it once was. This means that despite several of the US’s biggest companies finding new success, there is a hiccup to their road to financial dominance every now and then. Sprint (News - Alert) recently underlined the hiccups that can come for even the strongest firms when it announced it was going to need to lay off as many as 2,000 people.

While that announcement means heartache and worry for a number of employees throughout the company’s employee base, there was also a piece of good news that came out of a press call from Sprint last week according to BizJournals.com. New Sprint CEO Marcelo Claure announced the company is going to be opening a brand new call center in Overland Park, Kansas, that will give 200 new jobs to people in the area by the end of the year. Claure also said he expects the number of people to be working that call center to increase in the months following the opening.

Those who follow the call center business sector with great regularity can tell you that there is no greater indicator to the ups and downs of the business world than this sub-section. Sometimes a new call center will pop up in another town because it simply makes more sense for a company to move locations from one to another. Other times, a company might have a relatively healthy call center marked for shutdown years from now, because it can see the way its business is changing.

This second scenario seems to most closely mimic what’s going on with Sprint. Even while the company is working to reduce expenditures elsewhere, Claure understands the value of opening this new call center in the broader scheme. The new CEO announced that Sprint does “intend to bring the best, highest-level customer service representatives to this new center.” The new boss added the move to open this center is a sign of his company’s unwavering commitment to its hometown (Overland Park) even while there is upheaval.