TouchStar’s (News - Alert) existing partners have benefited by offering contact center software, VoIP communications, and auto dialer technology that is currently in demand around the world, according to the company.

 

The decision to expand their Partner Program and grow globally comes consequentially. New partners have been added in North America, Central America, South America, Asia, and The Middle East.

 

There is a high demand in the global market for TouchStar contact center technology, predictive dialers, unified communications, and VoIP telecommunications systems.

Steve Bederman (News - Alert), TouchStar's CEO,  said: “TouchStar's strong reputation, no cost partner training program, and fair product pricing models make it easy for a partner to choose and represent TouchStar in their market.” 

There are four levels of partnership that Touchstar offers: Referral, Silver, Gold, and Platinum. Each level is differentiated by a line of profit, opportunities and commitments from and to both parties. Partners earn revenue and add value for their clients by providing local sales, implementation, training, and support services for TouchStar Contact Center technology. 

Prospective partners first evaluate their capabilities of being a partner before becoming a part of the program. They work closely with TouchStar to demonstrate how they will serve clients with TouchStar's Core Value of honoring each client's trust in choosing TouchStar.

All partners receive resources like on site training, web based training, a dedicated partner support team, demonstration software, full documentation, and a software development kit from TouchStar for sales, marketing, training, customization, and technical support.

Oscar Gómez, director of Business Value Consulting, said: “TouchStar did a great job with our training last month; they have a great team. Their material was clear and the format was productive. The program was one of the best that we have taken and we have completed many partner training programs.” 

They also offer a partner portal, where prospect and customer communications are coordinated and consistent while managing leads, opportunities, contacts, and cases. TouchStar has also added bi-lingual staff and a dedicated phone line for partners. An additional team of regional staff to support growth are part of their future plans. 

Headquartered in Denver, Colorado, TouchStar is a developer of world class contact center technology with on-site and hosted deployment options. The company believes that its partner training program is the key to its partner's success. 

Their communications products include contact center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, automated data exchange, and its new Best Time to Call application.