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Callzilla and LiveOps Team Up to Improve Contact Center Services

By Anuradha Shukla, TMCnet Contributor

Callzilla and LiveOps (News - Alert) have teamed up to offer their clients Spanish speaking live agent services. The new agreement enables Callzilla to offer LiveOps’ cloud-based contact center platform with Callzilla’s Spanish-speaking agents.

Today, LiveOps is a global specialist in cloud contact center and customer service solutions. The company offers a flexible, feature-rich, and scalable cloud contact center platform called the LiveOps Platform. Meanwhile, Callzilla is a Hispanic-focused contact center in the United States with facilities that offer services through Spanish-speaking live agents who are trained to handle calls, IVR, chat, SMS, email and social media. The LiveOps Platform delivers several benefits to Callzilla clients allowing them to deliver world class services to Hispanic consumers.

“The partnership between Callzilla and LiveOps will greatly enhance the quality of contact center services offered to U.S. companies in their efforts to acquire and care for Hispanic customers,” said Neal Topf, Callzilla’s president, in a statement.

Commenting on the rationale of the partnership, the companies note an estimate according to which the purchasing power of U.S. Hispanic market will reach $1.5 trillion by 2015. This huge potential drives the need for Hispanic-focused contact centers that can interact with the more than 50 million Hispanics in the U.S. Because Hispanics prefer to purchase and learn about products and services in Spanish many U.S. companies are keen on setting up their Spanish-speaking customer service capabilities with contact center providers such as Callzilla with LiveOps.

“Callzilla is one of the few Hispanic-focused customer service outsourcers in the U.S. that achieves outstanding results for their clients,” said Sanjay Popli, SVP, Agent Services, LiveOps. “With this relationship, we are now providing our direct response customers additional options to service their Spanish speaking call center needs and achieve optimum performance levels.”

In October last year, "LiveOps Learning" social forums, gamification and e-learning won the Silver Award in the Chief Learning Officer's "Learning in Practice Awards.