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Oracle Automates Deployment of Complex Business Policies to Support Customers

By Anuradha Shukla, TMCnet Contributor

Oracle (News - Alert) is automating the management and deployment of complex business policies that support customers with the introduction of new capabilities in Oracle RightNow Cloud Service. The new release is part of the Oracle Cloud and is a unique cross-channel cloud service and support solution that offers a high level of rapid delivery and easy maintenance of complex business policies.   

Organizations can save a significant amount of money by using Oracle RightNow Policy Automation as it helps their policy experts to manage policies and updates efficiently. Oracle RightNow Policy Automation also enables organizations to effectively deliver answers to customer questions over the Web.  

“With the latest release of Oracle RightNow Cloud Service, organizations can rapidly respond to customer needs and fast-changing business policies,” said David Vap, group vice president Products, Oracle, in a statement.

Organizations can achieve several benefits from the February 2013 release of Oracle RightNow Cloud Service such as experiencing increased business efficiency from automated natural language technology.

The enhanced solution delivers improved transparency of decisions to customers; and reduces follow-ups with automatically generated audit reports that document and justify each step of the decision process. The level of customer satisfaction is very high with this release as the solution only asks contextually relevant questions and provides timely, accurate answers that are most relevant to the customer.

 “Whether public or private sector, Policy Automation within Oracle RightNow Cloud Service helps organizations more easily support their policy strategies by simplifying policy creation, maintenance, auditing and self-service access,” added Vap. “These capabilities help to reduce operational costs while at the same time providing a consistent, transparent experience for the customer.”