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Telax Hosted Call Center Powers Bureau of Indian Affairs

By Rajani Baburajan, TMCnet Contributor

A hosted call center or a virtual call center enables organizations to launch call centers without deploying communications equipment in house. Agents can also work from remote locations. Calls may come in and out via regular telephone lines or VoIP. As a result call centers can save several dollars on capex costs.

One of the latest organizations to implement hosted call center  is the Bureau of Indian Affairs (BIA). The organization selected Telax’s Hosted Call Center after a thorough search by GSA (News - Alert). According to company officials, BIA selected Telax because it was the most technically acceptable and was “firm-fixed price fit” with what they were looking for.

Telax’s hosted call center is used by government agencies at federal, state, and municipal levels. The lower pricing of the solution allows government bodies to plan budgets well into the future without having to worry about sudden or gradual changes, according to Telax officials.

“We are very proud to be a cloud vendor for the GSA and specifically the Bureau of Indian Affairs,” said Telax Founder and President Mario Perez, in a statement. “The public sector needs solutions that are effective and efficient while also being affordable, and the Telax Hosted Call Center solution fits that model.”

Agencies that adopt hosted call center solutions are able to leverage existing equipment, and can save on capital expenditures. The solution integrates with all networks and is compatible with many online management tools including unified communications software and CRMs.

With its Hosted Call Center, Telax provides call centers with a customizable, easy-to-use hosted call center solution that includes responsive day-to-day support and no long-term contracts. It comes with capabilities such as multi-channel ACD, self-service IVR, workforce management, recordings, reports, CRM integration, social media and more.

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