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Call Center and Telemarketing Firm Join Forces to Better Serve Businesses and Consumers

By Madhubanti Rudra, TMCnet Contributor

The exclusive partnership between Chicago-based startup call center Vendorfind and Buffalo Grove smart center QCSS is now official. Since last month, the industry was abuzz with the possibilities of pairing between the call center and telemarketing firm.  

Vendorfind helps businesses and consumers to find dependable and trusted vendors to perform a wide array of specific services through its growing online platform. The company’s ultimate aim is to eliminate the time and hassle of customers finding the right vendors and vice versa - all on one easy-to-use, real-time platform.

Vendorfind aspires to be a leader in this industry as the company expects to be able to generate $5 million in revenues by 2014 through their commercial directory listings service.

A press release revealed that under the partnership, Vedorfind will leverage the capabilities of QCSS in providing quality quotes quickly and accurately to clients. The partnership is expected to allow Vendorfind to focus on expanding their database of qualified companies in the U.S. QCSS and Vendorfind will be collaborating on implementing a systematic solution that would improve responsiveness and quality assurance.

 “Providing an excellent multi-channel experience for all users on Vendorfind is not just a goal, it’s a requirement. As a smart center, QCSS will act as a CRM for Vendorfind. We aim to ensure a seamless path for both consumers and vendors: from sign-up all the way through the matching process. With QCSS managing and assuring accurate quote requests, Vendorfind will be able to focus on their core competencies, allowing for greater and faster growth,” Marketing Director of QCSS Eugene Borisov said in a statement.

Recently QCSS also announced its support for a new Jobs 4 America initiative that has been created to help veterans and their families through an alliance with the government-created act entitled, “VOW to Hire Heroes Act”. Through this initiative, QCSS will ensure that a minimum of 10 percent of the forecasted 200 new call center hiring jobs that come through 2014 will comprised of veterans and their families.