Jason A. Smith doesn’t have the chance to decide many cases in his line of work as a lawyer. But Smith fulfilled the role of both a judge and the jury when he chose a new business phone system for his law firm.
Bother by outdated technology and big expenses, Smith searched for a new service that would help the firm expand and enhance its communication management capabilities. His verdict: RingCentral (News - Alert) Office.
With RingCentral, a company that provides cloud computing-based business phone systems and Internet fax services, Smith can scale his business, expand his staff as needed and cut monthly phone bills.
For Smith, finding the right business phone service wasn’t easy. Smith wanted a solution that would cut costs as well as support a mobile, decentralized work force for the firm’s team of nine lawyers and support staff. And most legacy on-premise based business phone systems don’t meet those requirements.
Realizing the law firm’s previous brand name small business phone system was too expensive and difficult to manage, Smith objected and soon signed up for RingCentral Office. Before the switch to RingCentral, Smith’s office paid service bills as high as $3,500 a month. But with RingCentral, the firm pays a low fixed monthly cost. As a result, Smith said the firm has saved about $21,000 in annual communication costs.
“A business phone system is essential to the practice of law,” Smith said. “With RingCentral Office, we are able to maintain a high standard of professionalism with sophisticated phone capabilities common to much larger firms, without having to pay for an expensive, on premise phone system.”
RingCentral Office features an easy-to-use system that gives users control over the phone system. They can easily add or remove phone lines without complex programming requirements. And it new team members join the firm, they can be added instantly.
The service combines a multi-extension business phone system with advanced voice and fax functionality, always-on service, unlimited calling and full-featured phones that arrive pre-configured and ready to use. RingCentral Office is available for a fixed monthly fee, with no contracts or setup costs.
The law firm uses the hold music and prerecorded greetings, both of which can be easily configured and customized. Other features include flexible extension structure, call transfer, routing and answering rules.
“With RingCentral we have a professional business phone system that gives us the control and flexibility that other systems lack, at a cost that has taken the fear out of opening the mail,” Smith said.
Amy Tierney is a Web editor for TMCnet, covering business communications Her areas of focus include conferencing, SIP, Fax over IP, unified communications and telepresence. Amy also writes about education and healthcare technology, overseeing production of e-Newsletters on those topics as well as communications solutions and UC. To read more of Amy's articles, please visit her columnist page.
Edited by Amy Tierney