Enterprises today are relying more and more on unified communications solutions as a way to boost productivity and improve operations.
With UC, it’s possible for a user to receive voice messages in an email inbox, make phone calls from a laptop computer or transfer calls between a smartphone and a desk phone.
Now, a new report from research firm Aberdeen (News
) Group notes there is also a measurable value for businesses turning to UC.
Along with increased workplace flexibility, better knowledge sharing, and improved competitive performance, 79 percent of companies surveyed were also able to achieve a break-even ROI on their UC investments in the first 12 months.
According to Andrew Borg, senior research analyst, Aberdeen Group, there is a great promise for businesses turning to UC as a way to “cut through 'communications clutter,' and more directly connect a customer to a company, employee to employee, and more tightly bind business partners and suppliers."
"The challenge of our connected era is that the greater the number of communications options, the more difficult it can be to connect with a specific individual when you want to. UC therefore becomes increasingly important to mend the fractured digital communications landscape," Borg said.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Stefania Viscusi