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July 09, 2012

prairieFyre Software and AudioCodes Intro Contact Center Solution with ACD Software for Microsoft Lync

By Amanda Ciccatelli, TMCnet Web Editor

Today, prairieFyre Software unveiled the field verification trials for prairieFyre Contact Center and AudioCodes SmartTAP 2.0 call recording for Microsoft (News - Alert) Lync. Both of these contact center services provide a complete contact center solution for customers who have chosen Microsoft Lync 2010 as their enterprise voice platform.

prairieFyre contact center solutions has been used by more than 8,000 customers in over 70 countries across the globe. Customers have leveraged prairieFyre’s services to create an affordable and a feature-rich solution that is ideal for enterprises looking for a 5- to 200-agent contact center compatible with Lync Server 2010.

prairieFyre's Contact Center for Microsoft Lync is a modular software suite developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010 for small- to medium-sized contact centers looking to combine the enterprise voice features of the Lync platform with Automatic Call Distributor (ACD) and management applications. And with more than 17 years of call recording experience, SmartTAP offers customers a quality call recording solution for Lync.

"We are excited to be working with AudioCodes (News - Alert) as they have continued to grow their call recording solution for Microsoft Lync," said Chris Courneya, CEO at prairieFyre Software. "The SmartTAP 2.0 quality monitoring and scoring features nicely complement our ACD and reporting to provide a compelling contact center solution, especially for the SME market."

The AudioCodes SmartTAP and prairieFyre Contact Center for Microsoft Lync are Lync Qualified applications that have passed extensive testing requirements and conformed to the specifications of the Lync ISV Qualification program.

"This collaboration offers additional choices to meet our customers' call recording and contact center needs," said Jon Morrow, senior program manager for Unified Communications (News - Alert) at Microsoft Corp.

The prairieFyre Contact Center for Microsoft Lync will be displayed at prairieFyre's booth at the Microsoft Worldwide Partner Conference in Toronto, July 8-12.

AudioCodes is a Platinum sponsor of ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Visit AudioCodes in booth #808. For more information on ITEXPO, click here.

Edited by Braden Becker

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