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March 21, 2012

AudioCodes Launches SEM Tool

By Michelle Amodio, TMCnet Contributor

VoIP technologies provider AudioCodes (News - Alert) just made VoIP monitoring easier with its Session Experience Management solution.

The Session Experience Management solution, or SEM, can report on incoming and outgoing VoIP calls, providing details on quality and other analytics.

Monitoring calls in a VoIP network and taking a close look at metrics, such as VoIP latency and packet loss, have proven to be invaluable to high quality voice services. Network planners managing complex networks need the necessary tools to make sure the performance and uptime of business-critical services and applications are always on the ready, especially when it comes to VoIP management.

The SEM solution from AudioCodes ensures that enterprises can have confidence in their VoIP network.

“SEM provides enterprises with the confidence that their VoIP network and services are effectively utilized, function well and deliver the expected Service Level Agreement (SLA),” said Nimrod Borovsky, VP of Marketing at AudioCodes.

IT organizations have been placing an increasing emphasis on monitoring the performance of their networks, especially when it comes to their VoIP systems. Enterprises and service providers’ networks are becoming more complex and continue to increase in size fairly regularly, so the importance of network performance monitoring and management has steadily increased.

World Network Performance Monitoring and Management Solutions Market, according to Frost & Sullivan (News - Alert), saw $1.49 billion in sales at 2010 and continues to grow at a double-digit compounded annual growth rate.

“It is an ideal solution for contact center environments, distributed enterprises with remote users and multiple branches, businesses connecting to SIP trunking providers and many other organizations that want to reap the benefits of VoIP and Unified Communications (News - Alert) services while experiencing high quality voice communication,” said Borovsky.

SEM is integrated with AudioCodes' Element Management System (EMS), which gives IT managers the ability to update the configuration of supported AudioCodes networking devices as an immediate remedy to certain quality of end user experience (QoE) issues identified by SEM.

Edited by Jennifer Russell

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