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Avaya Taps 911 ETC for DevConnect Select Product Program

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TMCnews Featured Article


March 06, 2012

Avaya Taps 911 ETC for DevConnect Select Product Program

By Tammy Wolf, TMCnet Web Editor


E911 hosted solutions expert 911 ETC is one of eight Avaya (News - Alert) partners to be selected among the hundreds of DevConnect Compliance-tested solutions available from Avaya’s technology partners for Avaya’s DevConnect (News - Alert) Select Product Program, a new initiative designed to streamline the way customers purchase Avaya-compatible, third-party collaboration applications.


By being a part of the program, 911 ETC (News - Alert) will have the opportunity to place direct orders of DevConnect Technology Partner applications from Avaya and its distributors, rather than ordering through DevConnect partner companies or their resellers and eliminating the need for copious vendor relationships and transactions.

“The process for acquiring these products in conjunction with a larger Avaya-centered solution, or even standalone, recognizes that our DevConnect Technology Partners best understand their own products, and are in a unique position to provide superior implementation and support,” Jon Alperin of Avaya, wrote in a blog post.

Joining 911 ETC in the program will be Communication Resources, Conveyant Systems, DATEL Software Solutions, Integrated Research, NMS Adaptive, VBrick (News - Alert) Systems and Xima Software. As DevConnect Technology partners, they will have access to a variety of technologies, ranging from monitoring and reporting capabilities to predictive dialing, E911, IP video, and call recording.

As an exclusive DevConnect partner, 911 ETC’s services integrate with nearly any platform in existence. CrisisConnect and Locate911 (News - Alert)-A are DevConnect compliance-tested with Avaya Aura Communication Manager, enabling companies to seamlessly implement and maintain a fully hosted and managed E911 solution that adheres to state legislation requirements.

"The ease the Select Product Program provides to Avaya customers and channel partners by enabling them to purchase our service directly through Avaya is exciting for us," stated Larry Scott, president of 911 ETC, in a press release. "We're proud to have been included in such a select group of vendors, and we look forward to continuing to work with Avaya in providing an E911 solution that is both simple and cost-effective. We believe that E911 compliance should be the priority for every organization and we're committed towards helping to make that a reality."

The Avaya DevConnect Select Product program is currently only available in the U.S., and will expand to other parts of the world throughout 2012. As a global program, Avaya DevConnect includes technology companies in more than 145 countries that are addressing the development, marketing and enablement of third-party products that broaden the value of a customer’s investment in its Avaya communication, collaboration, contact center and networking offerings.

"Avaya considers E911 an important part of the enterprise strategy,” said Mark J. Fletcher, public safety solution product manager for Avaya. “Because of that, we've invited 911 ETC into the DevConnect Select Product Program from our ecosystem of DevConnect technology partners. The new Avaya special program is reserved for E911 technology partners that deliver unique functionality and extend the value of Avaya's products."

911 ETC provides fully managed hosted services across more than 40 states and Canada. Product offerings include CrisisConnect for the enterprise, RedConnect for small businesses, VoIPConnect for IP, and SoftLoc for soft phone provisioning and on-site notification.








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