TouchStar (News - Alert) and IP-Converge have partnered to implement TouchStar call center technology in Asia.

 

As a certified TouchStar Gold Partner, IP-Converge will sell, implement, customize, train, and support the TouchStar 2008 Call Center System and Predictive Dialer in Asia. The TouchStar 2008 Enterprise Contact Center system includes a predictive dialer and highly scalable and redundant system architecture. The company is offering on site and hosted deployment options.

 

TouchStar is a logical partner for IPC, according to Rene Huergas, president of IPC, as TouchStar has been a very important contact center technology provider in the Philippines over the last seven years. Huergas noted that TouchStar contributed technology and expertise to help many Philippine call centers grow and knows that TouchStar's core value of customer service made a difference for many businesses.

 

Steve Bederman (News - Alert), TouchStar’s chief executive officer, said that IP-Converge is the information technology and telecommunications leader in the Philippines. He indicated that TouchStar decided to partner with IPC only after they completed a thorough review of their customer service levels, training programs, and technology expertise.

 

“IPC is one of the most impressive value-added IT services companies that we have worked with in the world,” he stated.

 

IP-Converge Data Center is an information technology and telecommunications (IT&T) company, providing local and international clientele with fully integrated, managed value-added IT services at global service-quality standards.

 

TouchStar is a rapidly growing developer of world-class call center technology with on-site and hosted deployment options. The company was recently honored by the Denver Business Journal as one of the "Fastest Growing Large Private Companies" in Colorado for the sixth consecutive year. TouchStar is reportedly ranked eighth among other top companies and according to TouchStar this recognition was declared based on the revenue growth of the company this year.