Mike Duncan, the owner of Warehouse Skateboards in North Carolina says, 'it's been very effective' for his staff to be able to communicate directly with customers, and for his company to make even a small percentage of an increase in sales through liveperson.com, reports CNN.

On a more expensive route, Gomez provides customer service software that isolates and identifies problem areas for a company's online sales. Francisco Bustos owns DaFlores.com and Rosesnboxes, two online florist shops located in Miami, claims that Gomez helped him shorten the wait time for a customer browsing his sites by a few seconds, and it has assisted in problem solving that would have otherwise taken hours to crack with his previous technology.

Both of these business owners have found that customers who arrive at their sites and leave without buying anything create not just a hassle for the maintenance of the site itself, but the companies actually lose money when they factor in how much it costs to keep the sites up and running. New customer service software like liveperson.com and Gomez not only help a company save money through labor costs, but they also can speedily process customer service information that is useful to the organization for future endeavors.