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June 30, 2011

Mansa Systems Intros Cloud Telephony Solution for Salesforce Users

By Anshu Shrivastava, TMCnet Contributor

Mansa Systems has introduced CloudFone, saying that it’s a “unique” cloud telephony solution for Salesforce users, powered by Twilio.

Developed by the company using cloud telephony technology, CloudFone is an AppEexchange application. Company officials said that it provides voice communication integrated into enterprise workflows while using both internet and traditional phone lines.

“Availability of data and software anywhere there is an active internet connection has been the key reason for higher adoption if Salesforce CRM, thinking the same we conceptualized CloudFone,” said Siva Devaki, CEO and founder of Mansa (News - Alert) Systems.

Noting that a large number of companies are looking for alternatives to employees working at the office and increasing number of employees on the go; making up a mobile workforce, Devaki said that CloudFone acts like a virtual secretary to them.

Leveraging the Twilio (News - Alert) platform, which provides an open interface for businesses, CloudFone builds scalable and reliable communication applications. For Salesforce users,

CloudFone provides Click-to-Call, Call-to-Lead and Call-to-Case features.With Click-to-Call, users can dial any phone number in Salesforce from Account, Lead or Contact directly, while Call-to-Lead prompts the Salesforce lead owner to initiate a call with the prospect whenever a new lead is created. Company officials said that Call-to-Case prompts the case owner to initiate a call with the customer whenever a new case is created. Additionally, whenever a case gets resolved, the customer receives a call from CloudFone, which says ‘Your case has been resolved’, said company officials.

Mansa Systems is a global enterprise application services provider with core competencies in cloud applications implementation, cloud application development, data management, business intelligence and mobile application development.

The company announced the newest addition for extending support to its clients is here. We are excited to announce a 24×7 community support.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Juliana Kenny

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